RECORDED webinar
BUILD, PARTNER, or SELL: The 3 Strategic Paths for BPOs in the Age of AI
The Outsourcing Model Is Under Pressure
Margins are tightening. Clients expect more than cost savings. And AI is forcing every BPO leader to make a choice: evolve your model, partner with technology providers, or exit before the window closes.
Learn how BPO leaders are rethinking their business models in response to AI, automation, and shifting client expectations — and how to choose the path that protects your firm’s future.
We’ll discuss:
The three strategic paths every BPO is facing—and the real trade-offs with each
What it actually takes to build technology in-house (capital requirements, talent challenges, cultural shifts)
Why partnerships with AI companies can be a bridge strategy—or a trap
How to assess whether selling is the right move (and what makes your company attractive to buyers)
What BPO valuations look like today—and where multiples are headed
Change management lessons from a CEO who navigated this transition at scale
This isn't theory. It's a roadmap from someone who built a 3,000-person BPO, invested tens of millions in proprietary technology, and successfully exited to a strategic buyer.
Save Your Spot
Date: December 2, 2025
Time: 12pm ET | 9am PT
Format: Live webinar (Zoom)
Cost: Free
Space is limited to ensure meaningful Q&A time with speakers.